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What is 1-View?
The 1-View solution allows you to access and view, copy, and move files between your home or office computers and your i-mate™ device, either while traveling with your i-mate™ or when you’re at any PC running 1-View.
How much is 1-View?
1-View is available for $89.99 USD.
Do I need to purchase 1-View for each of my computers and devices?
1-View is sold per user account. A user account consists of one user and up to 3 i-mate™ devices and 3 Windows-based PCs.
Where can I buy 1-view?
1-View is available for purchase on this website (see 'Get 1-View Now' in the left-hand menu column of this page).
Do I need to download the 1-View software?
Yes, it is made available after purchase on this site and the clubimate.com website.
Where can I find the 1-View user guide?
The user guide is available from this page's left-hand menu, under 'User Guide', in digital format.
Is there a 1-View tutorial?
The tutorial is available from this page's left-hand menu, under 'Tutorial', in digital Flash format.
Software and System Requirements
• What are 1-View’s PC system requirements?
The system required for 1-View is a Windows XP home machine or more recent.
• What are 1-View’s mobile requirements?
1-View works with any i-mate™ Windows Mobile™ 2003 or Windows Mobile™ 5.0 Pocket PC device.
• Does 1-view work with my Apple Macintosh computer?
No, 1-View is not available for Apple Macintosh computers.
• How do I install 1-View software?
Connect your i-mate device to your PC and run the 1-View setup program.
• Does 1-View install any ‘spy-ware’, ‘ad-ware’, or third party software onto my computer?
No, 1-View does not install any ‘spy-ware’, ‘ad-ware’, or third party software onto any computer. Furthermore, all files and data transmitted and received by 1-View is sent using 128-bit SSL encryption across the HTTPS protocol - the standard used for secure online banking.
Devices
• How many devices can I use with 1-View?
Each user account can register up to 3 PCs and 3 i-mate devices. A future version of 1-View will enable a virtually unlimited number of devices/PCs.
• What devices can I use with 1-View?
The following i-mate devices are compatible with 1-View:
- i-mate PDA2
- i-mate PDA2k
- i-mate JAM
- i-mate JAM 128 (New)
- i-mate JASJAR (New)
- i-mate K-JAM (New)
- i-mate smart phone devices will be available soon.
1-View will only run on i-mate devices.
Files
• How does 1-View transfer my files?
A file that is requested is first uploaded and stored centrally on the i-mate Vault where only your computers and i-mate devices can access it. From the Vault the file can be downloaded to any combination of registered devices and PCs.
• Are my files modified during transfer?
1-View does not in any way modify your files. The files you transfer are an identical copy of the original.
• Does 1-view scan files for viruses?
No, 1-View does not scan your files. 1-View keeps the integrity of the file and files are not shared between users. This means your files are in the exact condition they were before they were transferred by 1-View.
• Is 1-View a peer to peer network?
No. 1-View distinguishes itself from a peer to peer network because files are being transferred only between multiple devices registered under the same user account.
• Will my files be scanned for content?
No, 1-View does not scan the content of your files’ —your privacy is never compromised.
• How do I delete my files from the Vault?
Simply select the file and click “Stored in the Vault (Click Here to Remove)”
• Is there a size limit on a file transfer?
Current operating system limitations impose a 2GB size limit to each file transfer.
• Can I upload DRM files?
Yes, you can upload your own DRM content to the 1-View Vault, and you can transfer DRM files to your other computers/devices. DRM files will keep their respective license agreement, rules, and restrictions. DRM files will play only on a device or computer that has a valid license to DRM files.
• I have downloaded a file and now it shows up twice on my list; why?
1-View lists every file stored on all of your devices. If you copy a file to another device, 1-View will list the files existing on each device.
• Can I change a device icon?
No, device icons are assigned when registering a new device.
• Can I use my SD card with 1-View?
- You can download and save files to your SD card.
- Currently 1-View only allows uploads of files found in the My Documents directory.
• I do not store my files in My Documents directory; can I change 1-View’s default directories?
No. i-mate 1-View reads files and folders only within the My Documents folder.
• I have a directory on My Documents folder but I do not see it on my 1-View List; why?
If a directory does not contain files then 1-view does not show it.
• What does “None” mean as a folder selection when I am saving a file?
This refers to the My documents root directory.
Vault
• What is the Vault?
The Vault is the physical space allotted to each 1-View user account on our i-mate 1-View servers.
• Does the Vault have a storage limit?
Yes the Vault is limited to 15MB of storage per user account - regardless of how many devices you have in your own personal 1-View network.
• Why is the file saved in the Vault when I perform a file transfer?
As a courtesy to users, 1-View places the file on the Vault so that you can access it again in the future even if your device is turned off.
• Can you buy more storage space on the Vault?
Yes there will soon be a way to purchase additional storage on the Vault.
Account Registration
• Does my www.clubimate.com account registration work for 1-View?
No. You still have to register independently of club i-mate™. You can use the same username and password as on club i-mate, as long as it has not been taken by another user.
• Can you change your device’s friendly name?
No. The friendly name is assigned to each device when you first added it.
• How do I cancel my account?
To delete your account you must contact customer support and speak with a customer care representative. Please note that the use of 1-View is free after purchase. You will not incur post-purchase service charges.
• How can I change my password?
To change your password you must contact customer support and speak with a customer care representative.
• What if I forget my password?
To have your password reset you must contact customer support at and speak with a customer care representative.
• Do I need to create an account for each device I own?
No, you can use the same account on all of your devices/computers.
Connection
• What connections does 1-View support?
1-View supports device connections through
- GPRS
- Wi-Fi (802.11b)
- ActiveSync®
- Dial-up
- 3G
NOTE: Due to the size of media files, i-mate recommends using a high speed internet connection such as Wi-Fi or 3G.
• I am having difficulty logging into my account. What can I do?
Please make sure that your device has Internet connectivity. Go to Internet Explorer and access an external web page.
Self Update
• How do I get the latest version?
1-View supports self updates and will notify you when there is a new version available. At that time, you can choose whether or not to accept the newer version.
Other
• How do I report an issue that I am having with 1-View?
Please e-mail or chat live with customer support from the www.clubimate.com.
• Can I partner with 1-view?
Yes, we are working on ways to get businesses involved with 1-View.
UI FAQ
• What does the lock icon mean?
The lock icon to the left of a file denotes a file that is located on the Vault.
• Can I stream music from 1-View?
In later versions 1-View will fully support Microsoft Media Center.
• Can I delete a device from the device bar?
No, you can however hide the files that are stored within a particular device.
• My files are marked out in gray the 1-View list; why?
Marked out gray files mean that the source device is not available. Please make sure that you have restarted your 1-View desktop client after rebooting Windows.
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